Complete Care Plans

Our Level I Plan Includes:

• Reduced Service Rates / Emergency Response Fee

• All phone calls under 5 minutes are free

• Priority Scheduling

• Guaranteed 4 Hour response to your critical, business down emergencies.
  If a technician does not get back to you within 4 hours of your call, then your monthly charge will be waived for that month.

• 24/7 Remote Monitoring Service:
  This 24-7 network monitoring service will allow us to watch every aspect of your network to detect and report problems before they escalate into downtime, data loss, or expensive repair issues. Some of the items we will monitor include:
  • Systems stability and performance
  • Notification of unusual events
  • Resource usage (memory, CPU, etc.)
  • Storage space and availability
  • Anti-virus scanning & definitions

• Systems Maintenance Management
  Many performance issues and problems can be solved simply by performing regular maintenance on your systems. Our routine systems maintenance is designed to keep your systems healthy and running smooth.
  • Disk Defragmentation
  • Temporary Files Cleanup
  • Check Hard Disks for errors
  • Unnecessary Program Removal
  • Scheduled Virus Scans
  • System Optimization

• Security Patch Management
  Nearly everyday, new system flaws are discovered that can make your system vulnerable to hackers, viruses, or other malicious activities. As Microsoft releases new patches, our security patch management services will automatically detect, download, and deploy all applicable updates to your systems. Our patch management system will download patches once through a single system, and then deploy them at paced intervals, substantially reducing your Internet bandwidth load, as well as the load on the overall network.

• Online Custom Client Portal
  Our online client portal will give you direct access to our service management system, allowing you to enter service requests directly (getting them to the technician faster), track the progress of your existing service requests, review your invoice history, and access to your own custom searchable knowledge base of resolutions to your past problems, allowing you to fix many issues that you may have had a problem with in the past without having to even call us.

• Monthly Management Report
  Every month, you will receive a detailed report on the state of your network infrastructure. You will know how your systems are being maintained, whether your backups are completing, if there are any problem systems that should be upgraded, etc.